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Problem

Client is deploying controller via Citrix. An user finds a problem inside their controller session (for instance it has become frozen / stuck / hung). They would like to forcibly cease their session (on the Citrix server) themeselves (without needing to contact their I.T. department's Citrix administrators who could do it for them.

How tin can the user logoff (fully terminate / stop) their Citrix session themselves?

Symptom

User is experiencing a problem with their Citrix server (possibly caused by something crashing in the by). User would similar to reset their Citrix session, so that they can log on with a brand-new (fresh) session. Notwithstanding, they would like to exist able to do this without needing to contact their I.T. department.

Crusade

On the Citrix server, in that location is a Windows session (running nether the user'due south Windows user business relationship) which still has some processes running (for example, peradventure CCR.EXE or EXCEL.EXE).

• If the user reboots their laptop, that Citrix session will still exist running (although in a 'disconnected' country), for instance:

Surround

Controller is being delivered to users via Citrix.

• This is an extremely popular method to deploy the controller customer to remote users.

Resolving The Trouble

This technote specifically relates to two methods which should work in near all Citrix environments and two alertnative solutions.

Method #1   - Logoff past using Citrix Connexion Heart.

Steps:
The verbal steps will vary slight depending on your environment (for example what version of Citrix yous are using). The post-obit steps are based on Citrix customer version 4.2.1.

one. Brand sure that you take launched the relevant Citrix application get-go

• For example, typically a user would log on to a Citrix website, and and so click the icon (probably called something similar to 'IBM Cognos controller') which launches controller
• In other words, makes sure that you have connected to your frozen / stuck / crashed Citrix session first (before standing)

2. And so wait at the 'systray' (the icons to the left of the clock) and locate the relevant Citrix client icon

• Unlike Citrix client versions will accept unlike-looking icons.
• For example, here is what the Citrix Receiver (iv.ii.1) icon looks like:

3. Correct-click on 'Citrix Receiver' and choose 'Connection Centre':

iv. Click to highlight your Citrix server:

5. Click "Log Off".

======================================================

Method #2   - Employ the Citrix hot primal 'Ctrl+ F1' to bring up 'Windows Sign-in'

Perform the post-obit steps:
1. Make sure that your Citrix awarding (in our example either controller or Excel) is visibly running on your screen (and highlighted/selected/in-focus)

two. On your keyboard, tap the following keys simultaneously:Ctrl + F1

• The following screen should appear:

three. Click 'Sign Out'

======================================================

Method #3  (rarely necessary) - Logoff by using a combination of methods #1 & #two

This method is rarely necessary. It is required if both are true:

(a) Clicking 'Logoff' does nothing (therefore method #1 will not work)

(b) You cannot reach the controller client, in order to employ Ctrl + F1 (therefore method #ii will not work)

Steps:
The exact steps will vary slight depending on your environment (for example what version of Citrix you lot are using). The post-obit steps are based on "Citrix Workspace" client (May 2019):
1. Brand sure that yous have launched the relevant Citrix application first

• For example, typically a user would log on to a Citrix website, then click on an icon (probably called something like to 'IBM Cognos controller') which launches controller
• In other words, makes sure that you accept continued to your frozen / stuck / crashed Citrix session offset (before continuing)

ii. Then look at the 'systray' (the icons to the left of the clock) and locate the relevant Citrix client icon

• Unlike Citrix client versions will have different-looking icons.
• For example, here is what the Citrix Workspace icon looks like:

3. Correct-click on 'Citrix Workspace' and choose 'Connection Eye':

4. Click to highlight your Citrix server:

5. Click "Total Screen"

vi. Yous will now run into a Window announced, that may (in some circumstances) be completely black.

• On your keyboard, tap the following keys simultaneously: Ctrl + F1
• The following screen should announced:

seven. Click 'Sign Out'

======================================================

Method #four

Have the user that has a procedure that is stuck to sign back into the Citrix Storefront using their chief URL and select the log-off option from here.

Related Data

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Production":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"lawmaking":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"lawmaking":"SSMRTZ","label":"IBM Cognos Controller on Deject"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.iii.one","Edition":"","Line of Business":{"code":"LOB10","characterization":"Data and AI"}}]

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Source: https://www.ibm.com/support/pages/how-logoff-citrix-server-example-forcibly-end-hungstuck-controller-session

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